Return & Refund Policy

We want you to be satisfied with your TransportWrap purchase. If something isn't right, here's what you can do.

Standard Returns

We accept returns of unopened, unused product within 30 days of the delivery date.

• Product must be in its original, unopened packaging
• Return shipping is the responsibility of the customer
• Once we receive and inspect the return, we will issue a full refund of the product price to your original payment method
• Original shipping charges are non-refundable

Opened product is not eligible for return. Once the roll has been opened, it cannot be resold. If you are unsure whether the product is right for your application, please contact us before opening.

Defective or Incorrect Product

If you receive a defective product or the wrong item, contact us within 14 days of receipt. We will either replace the product at no cost or issue a full refund including your original shipping charge — your choice.

Please include your order number and a brief description of the issue when you contact us. Photos are helpful but not required.

Damaged in Shipping

If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the damaged packaging and product. We will file a carrier claim on your behalf and arrange a replacement or refund.

Order Cancellations

Orders can be cancelled for a full refund if they have not yet shipped. Contact us immediately at (505) 573-2432 or orders@transportwrap.com — same-day orders ship fast, so the sooner you reach us the better. Once a shipment is in transit, our standard return policy applies.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days of our receiving and inspecting the return (for standard returns) or approving the claim (for defects, wrong items, or damage). Your bank or card issuer may take additional time to post the credit to your account.

How to Initiate a Return

1. Contact us at orders@transportwrap.com or (505) 573-2432 with your order number and reason for return.
2. We will confirm eligibility and provide a return shipping address.
3. Ship the product back in its original packaging using a trackable method. Keep your tracking number.
4. Once received and inspected, we will process your refund within 5–7 business days.